Warning: 3 years of research lost due to Free Plan inactivity policy

[Daisuke]

Hi

I am writing this to share a painful experience and warn other researchers and long-term users. After using Confluence Cloud for three years to store my research ideas and project notes, I found today that my entire site has been permanently deleted.

Due to health issues, I was unable to log in for a few months. I didn't realize that a short period of inactivity would result in the total wipe of years of data. I am devastated.

If you are using the Free plan for anything important, please back up your data elsewhere—I would hate for anyone else to go through this.

I can no longer recommend Atlassian.

Best,

[Kris Klima _K15t_]

Hi @Daisuke 

Try this - if it happened recently, there might be a chance to reactivate the site. I also requested assistance from Atlassian support.

Login troubles? (No‑login path)

If you can’t access your account to open a ticket, use this no‑login path:

1. Visit our support page: https://www.atlassian.com/company/contact

2. Select “Pricing, billing and licensing.”

3. Continue without logging in.

4. Enter your email.

5. In “How can we help you,” select “Other.”

6. Skip the URL fields if they don’t apply.

7. Describe your issue in “Your Question.” This will open a ticket with Atlassian Support.

If I remember correctly, Atlassian issues a couple warnings (email) about the site inactivity, giving users about 120 days to act.

https://community.atlassian.com/forums/Confluence-questions/Confluence-Cloud-site-unavailable-after-long-inactivity-cannot/qaq-p/3164518#:~:text=The%20%22Your%20Atlassian%20Cloud%20site,%2C%20I%20don't%20understand.

[Marc -Devoteam-]

Hi @Daisuke 

"I can no longer recommend Atlassian."

You could have read the guidelines along using a free instance.

Nothing "Free" is really free in this world.

Most software with free options have limit amount of time, other options or require purchase to use functions.