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Using existing license for Cloud

Mahesh Gandhe
Mahesh Gandhe
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August 3, 2017

We have purchased license today (SEN-10088207).

We would like to use cloud version of your product. What is the best way to proceed?

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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August 3, 2017

Tell Atlassian you have made a mistake and ask for a refund, as you have bought the wrong type of licence.   If it's within 30 days of purchase and not a "starter" licence, you should be ok.  Start at http://www.atlassian.com/company/contact

Then, buy a Cloud system (sign up for a trial, and then pay for it) separately, a Server licence is no good for Cloud.

(I don't know if they transfer funds)

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