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Username turned into Id

JT
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August 7, 2019

Anyone know why my  user has gone from my name to a USER ##### Number?

 

Is this a new bug or something else going on?

1 answer

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James Dellow
Community Champion
August 7, 2019

This change from username to account ID's in Atlassian's cloud products is a result of changes implemented to meet the requirements of the European General Data Protection Regulation (GDPR).

Brian Kelly
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August 7, 2019

Is there a way to revert this change, or where can we go to update the name displayed as this is impacting our workflow. 

James Dellow
Community Champion
August 7, 2019

@Brian Kelly I wouldn't expect so - they are responding to a legal requirement, with fines for non-compliance. However, in this post about the change https://confluence.atlassian.com/cloud/blog/2018/06/say-goodbye-to-usernames-in-atlassian-cloud they suggest contacting support.

James Dellow
Community Champion
August 7, 2019

Actually, it looks like this specific issue was unintended and they are working on a fix - see https://confluence.status.atlassian.com/incidents/xx3084nmsk5b

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