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User is disconnected when switching from JIRA to Confluence

Antoine Richard
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December 9, 2014

Hi Atlassian,

I have a problem since I added Confluence on my server, JIRA was already installed on this one and was working well.
Now each time an user use Confluence everybody is disconnected from JIRA. The same thing happens when someone is using JIRA, people are disconnected from Confluence.

I installed JIRA and Confluence using Linux installers so they are supposed to work on different Tomcat containers, not sure about that...
I also use JIRA to manage Confluence users, maybe the problem come from here.

Does somebody have an idea on how to fix that?

Thank you 

3 answers

1 accepted

1 vote
Answer accepted
rrudnicki
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 9, 2014

Hi Antoine, 

This problem is most often caused by the cookie being overwritten when accessing JIRA, Confluence or potentially any other applications with a web-login on the same domain or IP.

On this link you can find more details and how to fix it:

https://confluence.atlassian.com/display/JIRAKB/User+is+Constantly+Logged+out+of+JIRA

 

Regards, 

Renato Rudnicki

2 votes
rrudnicki
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 9, 2014

This another link explain the same situation, but in a more simple way.

https://confluence.atlassian.com/display/CONFKB/Logging+into+Another+Atlassian+Application+Logs+Me+Out+of+Confluence

 

Cheers, 

Renato Rudnicki

0 votes
Antoine Richard
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
December 9, 2014

Thank you Renato.
It is exactly what I was searching for. It solved my problem. 

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