Use cases/ best practices

[Wouter Wassenaar]

Hi,

I would like to know if there are any uses cases and/or best practices for the configuration of Confluence for multiple departments like IT, Application Management and Servicedesk. If someone has something on digital paper and want to share, I would be very happy. If not on digital paper, it also would help a lot to get some give aways to start this project.

Thanks in advanced.

[Andy Gladstone]

@Wouter Wassenaar welcome to Confluence. you will LOVE IT!

Here is a quick link you can use to better understand best practices and how to utilize Confluence based on the team type. Atlassian recently updated this content, and it's amazing.

https://www.atlassian.com/software/confluence/guides/get-started/confluence-overview

And keep coming back here and pinging the community - we are all here to help you along your journey!

[Wouter Wassenaar]

Thank you @Andy Gladstone ! Years ago I have worked with Confluence and within my new organisation we are planning to use Confluence.

Thank you for the link, I will check it out and study the options. Does this mean that there aren't real use cases of organisations to learn from? As a start we are planning to use Confluence as a centralized place for documentation for a few departments. Maybe later we can extend to also add additional information. It is important that user groups only can edit there own content and in some cases only can read other there content.

[Andy Gladstone]

@Wouter Wassenaar if you are looking for specific case studies, you can search here and limit it to industries similar to yours. 

https://www.atlassian.com/customers/search?product=confluence&

In the document I sent earlier you can find use cases as well:

https://www.atlassian.com/software/confluence/guides/expand-confluence/confluence-use-cases

Good luck!

[Wouter Wassenaar]

Thanks @Andy Gladstone , both links are helping to get familiar again.
Is there also a community place for just Dutch customers?

And are there more studies with best practices for creating documentation spaces? I would love to learn from others!

[Andy Gladstone]

@Wouter Wassenaar some of our friendliest (and most honest) Atlassian's are from the Netherlands. Why don't you join a local chapter and follow them? They host some great meet-ups (virtual for now) and have some great community leaders embedded in them.

Rotterdam: https://community.atlassian.com/t5/Rotterdam/gh-p/rotterdam

Amsterdam: https://community.atlassian.com/t5/Amsterdam/gh-p/amsterdam

[Andy Gladstone]

@Wouter Wassenaar checking in on your progress. Hope all is going well.

If my answer has helped you, please mark this answer as accepted so others looking for similar content/issues can easily find it.

Thank you,