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Urgent: Confluence has been deactivated due to inactivity – how can I prevent permanent deletion of

Urgent: Confluence has been deactivated due to inactivity – how can I prevent permanent deletion of

Hello Atlassian Community,

I am the administrator of the Atlassian Cloud site:

https://rajentrivedisoftware.atlassian.net

Our Confluence Cloud has been deactivated due to inactivity.

When I open Confluence, I receive the following message:

"Confluence has been deactivated. Your Confluence Cloud subscription has been deactivated due to inactivity, and the data will be permanently deleted soon."

Additional details:
- I am the site administrator.
- Jira Free is still active.
- Confluence no longer appears under Billing.
- When I try to add Confluence again, I receive "Unable to add app."

We have important documentation stored in Confluence and want to prevent permanent deletion.

Could an Atlassian team member please advise:
1. Is the data still recoverable?
2. How can I stop the scheduled deletion?
3. Can Confluence be restored to the existing site?

Thank you.

3 answers

2 accepted

3 votes

Answer accepted

@Rajen Trivedi Please refer to this article from @Trudy P Claspill for information on the timing and what you can do to save your data: https://community.atlassian.com/forums/Jira-articles/Atlassian-Jira-JSM-Confluence-Free-Tier-Inactivity-amp-Data/ba-p/3251237

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Comment

1 vote

Answer accepted

Thank you so much, @Barbara Szczesniak and @Dave Mathijs!

Your guidance was incredibly helpful. We followed your recommendations, referred to @Trudy P Claspill's article, contacted Atlassian Support, and successfully reactivated our Confluence before the data was permanently deleted.

We truly appreciate your quick responses and the time you took to help. Thank you all for your support!

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Comment

Glad to be able to help, @Rajen Trivedi.

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Comment

1 vote

Hi @Rajen Trivedi Please contact Atlassian Support with request to re-activate your site. This can only be done after Billing Details are added. Make sure that you login/work regularly on your App/Site (I believe its once every 7 days) in order to prevent de-activation due to inactivity.

Please note that even after de-activation, there's a grace period before permanent removed. If you ignore these alerts, you site will be deleted permanently and unrecoverable!

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Urgent: Confluence has been deactivated due to inactivity – how can I prevent permanent deletion of

3 answers

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