Hello Atlassian Community,
I am the administrator of the Atlassian Cloud site:
https://rajentrivedisoftware.atlassian.net
Our Confluence Cloud has been deactivated due to inactivity.
When I open Confluence, I receive the following message:
"Confluence has been deactivated. Your Confluence Cloud subscription has been deactivated due to inactivity, and the data will be permanently deleted soon."
Additional details:
- I am the site administrator.
- Jira Free is still active.
- Confluence no longer appears under Billing.
- When I try to add Confluence again, I receive "Unable to add app."
We have important documentation stored in Confluence and want to prevent permanent deletion.
Could an Atlassian team member please advise:
1. Is the data still recoverable?
2. How can I stop the scheduled deletion?
3. Can Confluence be restored to the existing site?
Thank you.
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