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Upgrade to 6.6.12 from 6.6.2

Abbas Khan
May 5, 2019

Hi Team,

After upgrading my instance from version 6.6.2 to 6.6.12 everything went successful, but due to some reason in display it still shows the at footer is shows 6.6.2.

I am using MS SQL as a database.

Does anyone know what could be the issue here?

What else needs to be done?

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Nic Brough -Adaptavist-
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May 6, 2019

That suggests your upgrade did not happen, or if it did, it failed to update several files.

Check the help -> about, and system information pages - do they also report 6.6.2?  If they are consistent, then it's pretty clear that your upgrade did not happen (it might have installed in a different location for example, leaving the old one untouched and running).  If they are inconsistent, then read the upgrade and application logs to see what ight be going on.

Abbas Khan
May 6, 2019

I checked the help page and system information page, both the places it shows 6.6.12.

6.6.12.PNG

but at footer it shows 6.6.2

6.6.2.PNG

any idea what could the issue?

Nic Brough -Adaptavist-
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
May 6, 2019

If they are inconsistent, then read the upgrade and application logs to see what ight be going on.

There should be some errors in there telling you the upgrade could not update something.

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