Update killed my server

[Daniel Manalus]

I have a backup but will not restore.  Can you help?

[Nic Brough -Adaptavist-]

What does the log file say the errors are after you restore and start it?

[Daniel Manalus]

I posted in here twice last night but it would take.  I also replied to the email and it bounces.  I'll try again

[Daniel Manalus]

Here is the error after a restore of the home page…

com.atlassian.confluence.importexport.actions.RestoreLocalFileAction.action.name

The following error(s) occurred:

The zip file did not contain an entry 'exportDescriptor.properties'. It contained: Confluence/, Confluence/.install4j/, Confluence/.install4j/autoUninstall.1, Confluence/.install4j/files.log, Confluence/.install4j/i4jdel.exe, Confluence/.install4j/i4jinst.dll, Confluence/.install4j/i4jparams.conf, Confluence/.install4j/i4jruntime.jar, Confluence/.install4j/i4j_extf_0_4kcpoy.utf8, Confluence/.install4j/i4j_extf_1_4kcpoy.utf8, Confluence/.install4j/i4j_extf_2_4kcpoy_es3m3c.png, Confluence/.install4j/i4j_extf_3_4kcpoy_wqdswe.png, Confluence/.install4j/i4j_extf_4_4kcpoy_10elu9m.png, Confluence/.install4j/i4j_extf_5_4kcpoy_18gg8kx.png, Confluence/.install4j/i4j_extf_5_4kcpoy_18gg8kx@2x.png, Confluence/.install4j/i4j_extf_6_4kcpoy_t9b7i3.png, Confluence/.install4j/i4j_extf_7_4kcpoy_fhcyxv.png, Confluence/.install4j/i4j_extf_8_4kcpoy_1w0r4kg.png, Confluence/.install4j/install.prop, Confluence/.install4j/installation.id, Confluence/.install4j/installation.log, Confluence/.install4j/installer.ico, Confluence/.install4j/inst_jre.cfg, Confluence/.install4j/MessagesDefault, Confluence/.install4j/pref_jre.cfg, Confluence/.install4j/response.varfile, Confluence/.install4j/stats.properties, Confluence/.install4j/user/, Confluence/.install4j/user/commons-codec.jar, Confluence/.install4j/user/commons-httpclient.jar, Confluence/.install4j/user/commons-io.jar, Confluence/.install4j/user/commons-logging.jar, Confluence/.install4j/user/confluence.jar, Confluence/.install4j/user/dom4j.jar, Confluence/.install4j/user/inception.jar, Confluence/.install4j/user/modzdetector.jar, Confluence/.install4j/user/slf4j-api.jar, Confluence/.install4j/user/slf4j-jdk14.jar, Confluence/.install4j/user.jar, Confluence/bin/, Confluence/bin/bootstrap.jar, Confluence/bin/catalina-tasks.xml, Confluence/bin/catalina.bat, Confluence/bin/catalina.sh, Confluence/bin/commons-daemon-native.tar.gz, Confluence/bin/commons-daemon.jar, Confluence/bin/configtest.bat, Confluence/bin/configtest.sh, Confluence/bin/confluence-context-path-extractor.jar, Confluence/bin/daemon.sh, Confluence/bin/digest.bat, Confluence/bin/digest.sh, Confluence/bin/display-help.bat, Confluence/bin/display-help.sh, Confluence/bin/install_linux_service.sh, Confluence/bin/msvcr100.dll, Confluence/bin/OS X - Run Confluence In Background.command, Confluence/bin/OS X - Run Confluence In Terminal Window.command, Confluence/bin/OS X - Stop Confluence.command, Confluence/bin/service.bat, Confluence/bin/setclasspath.bat, Confluence/bin/setclasspath.sh, Confluence/bin/setenv.bat, Confluence/bin/setenv.bat.orig, Confluence/bin/setenv.sh, Confluence/bin/setjre.bat, Confluence/bin/setjre.sh, Confluence/bin/setup_user.sh, Confluence/bin/shutdown.bat, Confluence/bin/shutdown.sh, Confluence/bin/start-confluence.bat, Confluence/bin/start-confluence.sh, Confluence/bin/startup.bat, Confluence/bin/startup.sh, Confluence/bin/stop-confluence.bat, Confluence/bin/stop-confluence.sh, Confluence/bin/synchrony/, Confluence/bin/synchrony/install_synchrony_service.sh, Confluence/bin/synchrony/start-synchrony.bat, Confluence/bin/synchrony/start-synchrony.sh, Confluence/bin/synchrony/stop-synchrony.bat, Confluence/bin/synchrony/stop-synchrony.sh, Confluence/bin/synchrony-proxy-watchdog.jar, Confluence/bin/tcnative-1.dll, Confluence/bin/tomcat-juli.jar, Confluence/bin/tomcat-native.tar.gz, Confluence/bin/tomcat8.exe, Confluence/bin/tomcat8w.exe, Confluence/bin/tool-wrapper.bat, Confluence/bin/tool-wrapper.sh, Confluence/bin/user.sh, Confluence/bin/version.bat, Confluence/bin/version.sh, Confluence/conf/, Confluence/conf/catalina.policy, Confluence/conf/catalina.properties, Confluence/conf/context.xml, Confluence/conf/logging.properties, Confluence/conf/server.xml, Confluence/conf/Standalone/, Confluence/conf/Standalone/localhost/, Confluence/conf/Standalone/localhost/synchrony-proxy.xml, Confluence/conf/tomcat-users.xml, Confluence/conf/tomcat-users.xsd,

[Daniel Manalus]

This is part of the error, it would noty let me post all of it.  Sure could use a fix.  My WIFI has years worth of data and has been down now for a week.

[Daniel Manalus]

Meant to say my WiKI (aka Confluence)

[Nic Brough -Adaptavist-]

Ahh, this is the fun of having ever-so-slightly different compressions and them being used oddly (not by you, I should say!)

See https://confluence.atlassian.com/confkb/xml-backup-restore-failed-with-the-zip-file-did-not-contain-an-entry-exportdescriptor-properties-in-confluence-300811533.html

[Daniel Manalus]

I did a backup before I attempted the upgrade and after the upgrade.  The ZIP files created are from the backup.  I just checked both backup zip files and I can not locate either of the files referenced in either zip files.  Where are they typically located?

[Nic Brough -Adaptavist-]

Usually under <confluence home>/export

[Steven F Behnke]

You need to provide even basic information and troubleshooting information before anyone can provide any advice. 

[Daniel Manalus]

I upgraded to the latest version.  After the upgrade completed, my Wiki page would no longer load.  I uninstalled and reinstalled about 5 times.  Per the site instructions, I deleted the home folder contents and replaces with my backup contents.  I tried this with the latest version as well as to prior version.  It like it's not seeing the backed up data.  Starts as if fresh install.  Can not get it to overright you old data.