Community
Q&A
Confluence
Questions
'Unknown macro: excerpt' error happening overnight

'Unknown macro: excerpt' error happening overnight

We have hundreds of excerpts (and excerpt includes) that appear now lost. Is there anyway to recover the information, or will this restore automatically?

What is the reason this macro stopped working overnight from 5/31/2018 to 6/1/2018?

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes

The excerpts are probably still there. It sounds like maybe the add-on module got disabled.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Thank you Davin, I think we're stuck not knowing how best to get these excerpts re-enabled. Is there a place I can figure out which add-on module disabled them to reverse it? or should I be talking with someone internal within my employer?

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Oh, is this a cloud instance?

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Your email domain has a lot of licenses associated with it (big company) so I could not determine which instance to verify the plugin is enabled. But to help your admins find it I went on my test site and took some screen shots:

The manage add-on screen is at: at https://Your_URL.atlassian.net/wiki/plugins/servlet/upm/manage/system

The plugin is Advanced Macros under System add-ons, we need all 65 modules enabled:

Screen Shot 2018-06-01 at 2.26.10 PM.png