Unable to upload pictures into whiteboard

[Laurence Walker]

Hi,

I'm having issues uploading pictures into a whiteboard for a specific confluence space.

I'm not having the issue for other spaces, and am an admin user for my organisation. I didn't create the space where I'm trying to upload images but need to contribute with images for our product.

Is there an easy workaround for this error?

[Piyush Annadate _ACE Pune_ · Accepted solution]

Hi @Laurence Walker ,
Welcome to the Community !!

Though you are admin of the instance, can you check if you have permission to access and update/upload/edit the space pages? Specially, attachment permissions. 

[Laurence Walker]

Thanks for the quick reply. 

I'm able to update/ upload/ edit pages on within the space, but am having trouble finding where I can see what permissions i have to the space?

[Piyush Annadate _ACE Pune_]

You may check at

<SITE URL>wiki/spaces/<SPACE KEY>/settings/permissions/users

&

 <SITE URL>wiki/spaces/<SPACE KEY>/settings/permissions/group

For the attachment permission. 

[Piyush Annadate _ACE Pune_]

Yes, that would be an permission related to Attachment 'Add'.

[Laurence Walker]

Cheers, it looks like its a permissions issue. 

I'll need to get the space creator to apply permissions to me.

It does seem strange that I cannot get access to update this as an admin, but seems like the feature is locked behind a higher subscription tier.

Thanks again

[Piyush Annadate _ACE Pune_]

Welcome @Laurence Walker .
Feel free to mark this as 'Accepted answer' to help other members having same issue. 

Eventually, the error code is something misleading - Will give this as feedback. 

To update permission, you need to connect with Space admin though you are an Instance admin - that's due to Confluence product tier, we call it as 'Admin key' for higher product tier; wherein you can recover admin permission and access restricted content. 

Ref. https://www.atlassian.com/software/confluence/pricing