Unable to receive verification email

[Ribena]

hi team,

our only group admin/manager unable to receive the verification email, even tried resend, also not found in junk mail;

other group members has no on that, so, without the admin, we cant grant access, and we cant get the work done;

please help 

thanks very much

ribena

[Nikola Perisic · Accepted solution]

Welcome @Ribena 

This can happen if a certain email address has been surpressed. You can check the Project email audit option when you navigate to the project settings.

Other than that, that email may have been supressed by Atlassian in order to avoid spam. To tackle this you would need to open a support ticket for them.

[Ribena]

noted, i'll  pass this info to my superior, thanks very much Nikola

[Nikola Perisic]

When the issue gets resolved, kindly accept my answer. Thank you!

[Ribena]

it seen like not friendly enough for me to raise the ticket;

as i mentioned, the site admin is the one unable to get the verified email to proceed the login, and yet the support asking site admin to file a request?

[Ribena]

Dear @Nikola Perisic 

Today support team had returned reply on the email.

I uses my own account to raise the ticket, and provide them the suppression email.

They had now removed from the list.

Thanks very much on your patience and guidance.

[Nikola Perisic]

Glad it worked for you @Ribena 

[zhaozhongfeng_yahoo_com]

Same issue here. 

but unable to find a way that could as solution.