The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×

Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to invite users

KEIICHIRO HATA
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 4, 2024

I am trying to invite our colleague to confluence, but the message shows 

We're unable to invite users

At least one user has an account that is disabled. Grant them site access or remove this account to invite any other users.

 

But I can't find anywhere to re-activate those accounts .

Do you know how do I solve the issue? 

**I look through community and web-site..... seems only Atlassian support can resolve this issue, though?

 

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes
Nikola Perisic
Community Champion
April 4, 2024

Welcome to the community @KEIICHIRO HATA 

It seems that your colleague was added to your site before. Check the User Management section (Settings - cog wheel -> User Management) and enter their name.

DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
TAGS
AUG Leaders

Atlassian Community Events