Unable to give a user access to KBA space in Confluence

[matthew T Johnson]

I have a user who is unable to access our Knowledge Base space in Confluence through Jira Service Management.

When we invite the user and they attempt to access the KBA, they receive a message indicating that they need full Confluence access. If they select the option to request full access, they are then taken to another page stating that they cannot view the space due to licensing.

Our Jira administrator has confirmed that we have available Confluence licenses, so I’m trying to determine whether this is actually a licensing issue or if there may be a permissions or access configuration problem.

Has anyone run into this behavior before, especially with users who should only need access to Knowledge Base articles through Jira Service Management? Any guidance on what settings or permissions I should review would be appreciated.