The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions
Release Notes
Community
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Unable to get into Confluence and cannot reset password due to

Katherine Riverwood
Katherine Riverwood
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
December 30, 2018

Specific login error is:
"The following error(s) occurred:

  • Please re-enter your login details and type in the word below."

I have entered all my usual passwords multiple times and I am surely getting the capture word correct.

Reset error:
"Sorry, you can't retrieve your password as no email service has been configured for Confluence. Please contact your administrators for assistance."

 

Is my account locked and it's not telling me? I don't understand how NO passwords can be working.
What can I do to regain access please? I am the admin.

Watch
Like Be the first to like this
2458 views

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

1 vote
Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
Get recognized
December 30, 2018

It is likely that the user directory system has failed.  You should be able to tell from the logs what is wrong (even if it's not that) - see <confluence home>/log/atlassian-confluence.log

If the user directory is ok and you are locked out, then see https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html

Reply
Confluence
Confluence
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Release Notes
    Copyright © 2026 Atlassian
    Privacy Policy Notice at Collection Terms Security