Unable to drag and drop files on pages that were upgraded to Editor V2

[gary.lim]

I'm unable to drag and drop files on pages that were upgraded to Editor V2.

Oddly, I tried on the pages that are still on V1, it still works.

[Shannon S]

Hello Gary,

Welcome to Atlassian Community! It's nice to have you join us. I'd like to know more about this issue as it's occurring for you.

1. Could you confirm with me which browser you were using to drag and drop the files onto pages?
2. Is this with all attachments, including documents, PDF, and images, or any type specifically?
3. Can you also tell me if your colleagues are all having the same issue, no matter which browser they use, and from any location?
4. Lastly, what is the behavior that occurs when you attempt to drag and drop the file onto a page?

I look forward to your response!

Shannon

[gary.lim]

Hi Shannon

1. Windows 10, latest Chrome. I tried it on latest Microsoft Edge, doesn't work too.

2. It's all file types. But something I notice while in edit mode for editv2. I could drag files in but I do not wish to be in this manner: 

What I've been using is the Attachments list macro, where I could just drag and drop files into the page without editing it:  

3. They had the same issue. 

4. Like I mentioned in point 2, previously before editv2, I could drag zip files to the page and the tooltips would be "move" which indicates I could upload it to the page. I could still do it for older pages that didn't upgade

[Shannon S]

Hello Gary,

Thank you for taking time to provide those details. It seems like it could be related to this recent bug:

• CONFCLOUD-70348 Upload using the Drag and drop functionality on attachments macro not working as expected

When using the page menu instead, does the file attach properly? (i.e. ... > Attachments)

Take care,

Shannon

[gary.lim]

Hi Shannon,

I believe it's the same problem as that ticket.

Yes, the attachment page drag and drop works! I guess I will use that for now (for large number of files upload until it is fixed on the main page.

Thanks!

[Shannon S]

Hi Gary,

Thank you for confirming that! Looks like a work is in progress; hoping we can see that soon. :) 

Take care,

Shannon