Unable to access a specific project in JIRA

[Himabindu Suri]

Here is the error I see when I try to access my project in JIRA. I am able to access other Projects/ epics in those projects.

An error occurredHide…(4)

Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.

Details

• Exception: jira/autocomplete/issue-autocomplete missing jira/field/issue-picker
• Resource: https://jira-prod.nfcu.net:8443/s/f4ed3caceb2de789b0afec18a1e9a2e1-CDN/t0ztmm/74006/b6b48b2829824b869586ac216d119363/84bc7227d1cb5154b586d65ab1c07498/_/download/contextbatch/js/_super/batch.js?locale=en-US
• Line: 19
• Column: 1967
• Exception: No jira/moment
• Resource: https://jira-prod.nfcu.net:8443/s/f4ed3caceb2de789b0afec18a1e9a2e1-CDN/t0ztmm/74006/b6b48b2829824b869586ac216d119363/84bc7227d1cb5154b586d65ab1c07498/_/download/contextbatch/js/_super/batch.js?locale=en-US
• Line: 19
• Column: 977
• Exception: Unable to get property 'init' of undefined or null reference
• Resource: https://jira-prod.nfcu.net:8443/secure/RapidBoard.jspa?projectKey=MLOSR&useStoredSettings=true&rapidView=175
• Line: 197
• Column: 13
• Exception: undefined missing jira/license-banner
• Resource: https://jira-prod.nfcu.net:8443/s/f4ed3caceb2de789b0afec18a1e9a2e1-CDN/t0ztmm/74006/b6b48b2829824b869586ac216d119363/84bc7227d1cb5154b586d65ab1c07498/_/download/contextbatch/js/_super/batch.js?locale=en-US
• Line: 19
• Column: 1967

Environment
Mozilla/5.0 (Windows NT 6.3; WOW64; Trident/7.0; .NET4.0E; .NET4.0C; .NET CLR 3.5.30729; .NET CLR 2.0.50727; .NET CLR 3.0.30729; wbx 1.0.0; rv:11.0) like Gecko
Stack trace

• Error: jira/autocomplete/issue-autocomplete missing jira/field/issue-picker
• at l (https://jira-prod.nfcu.net:8443/s/f4ed3caceb2de789b0afec18a1e9a2e1-CDN/t0ztmm/74006/b6b48b2829824b869586ac216d119363/84bc7227d1cb5154b586d65ab1c07498/_/download/contextbatch/js/_super/batch.js?locale=en-US:19:1967)
• at u (https://jira-prod.nfcu.net:8443/s/f4ed3caceb2de789b0afec18a1e9a2e1-CDN/t0ztmm/74006/b6b48b2829824b869586ac216d119363/84bc7227d1cb5154b586d65ab1c07498/_/download/contextbatch/js/_super/batch.js?locale=en-US:19:944)
• at s (https://jira-prod.nfcu.net:8443/s/f4ed3caceb2de789b0afec18a1e9a2e1-CDN/t0ztmm/74006/b6b48b2829824b869586ac216d119363/84bc7227d1cb5154b586d65ab1c07498/_/download/contextbatch/js/_super/batch.js?locale=en-US:19:2226)
• at window.require (https://jira-prod.nfcu.net:8443/s/f4ed3caceb2de789b0afec18a1e9a2e1-CDN/t0ztmm/74006/b6b48b2829824b869586ac216d119363/84bc7227d1cb5154b586d65ab1c07498/_/download/contextbatch/js/_super/batch.js?locale=en-US:22:192)
• at Global code (https://jira-prod.nfcu.net:8443/s/3558a77a29fa018497aeaad2bf1a6bdd-T/t0ztmm/74006/b6b48b2829824b869586ac216d119363/3e9f113b4c4281bc3999e4c332c3f0b6/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,jira.general,-_super/batch.js?agile_global_admin_condition=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&locale=en-US&nps-acknowledged=true&nps-not-...)

[Kumar · Accepted solution]

Hi @Himabindu Suri  Recently I got Similar issue with different error its poping up on only software projects 

please work around in test environment  1st

please take a look is there any java scripts in "announcement banner" or work around disable the all add-ons re-enable  it and try to figured it out  which add-on is causing.

Update all add-ons and check it 

if it still causing raise a help desk ticket.

Refer link: https://confluence.atlassian.com/jirakb/loading-agile-board-shows-an-error-occurred-inline-editor-901694537.html

Thanks,

Kumar

[Himabindu Suri]

thank you @Kumar the inline-editable was already enabled for me and I tried disable/enable.... still not working.

[Kumar]

@Himabindu Suri   have you checked 

Admin Settings > System > USER INTERFACE "Announcement Banner"

is there any script is available and have you used any jquery scripts / java scripts for a specific Custom Fields Descriptions??

Refer Link : https://jira.atlassian.com/browse/JSWSERVER-11715?attachmentViewMode=list 

Thanks,

Kumar

[JP _AC Bielefeld Leader_ · Accepted solution]

Hi,

you tagged the question with "Confluence" but you're asking a Jira question.

Anyway, did you try another browser? Maybe it's a browser related problem. You could also try to clear the browser cache.

[Himabindu Suri]

I did try clearing the cache but did not clear favorites....

It did not solve the issue. Currently I am unable to use a different browser due to VM issues..

[JP _AC Bielefeld Leader_]

Any errors in the browsers debug console (Press F12 to open)?