Unable to access Bitbucket

[Ismael Serrano Fontal]

I have the same exact problem as described on this issue:
https://community.atlassian.com/t5/Bitbucket-questions/Unable-to-access-Bitbucket/qaq-p/2100543

with my personal account. However, since I can't login because it was deactivated I can't open a ticket or write.

I have been using Bitbucket for years, it everthing happened when I tried to create a Confluence space.

Please help!!

[Ismael Serrano Fontal · Accepted solution]

I solved the situation. I managed to get in contact with Atlassian via general inquiry. It was not easy till I reached there because every other path I followed I had to log in to open a request stating I can not log in... 

With this inquiry I was requested to provide personal identification documents to validate I do not belong to U.S. banned organizations, after a while it was checked and lock was removed.

[Melo]

Hi @Ismael Serrano Fontal, welcome to the community!

I think the most effective way would be to open a ticket with Atlassian using a different account. There, you can provide the information about the account that needs to be reactivated.

Cheers,

Melo