Unable to Update from 6.14.0 to 6.15.1

[Jimmy Brancaccio]

When attempting to update from 6.14.0 to 6.15.1 I am getting a big fat error:

# ./atlassian-confluence-6.15.1-x64.bin
Unpacking JRE ...
Starting Installer ...
java.lang.NullPointerException
at sun.awt.FontConfiguration.getVersion(FontConfiguration.java:1264)
at sun.awt.FontConfiguration.readFontConfigFile(FontConfiguration.java:219)
at sun.awt.FontConfiguration.init(FontConfiguration.java:107)
at sun.awt.X11FontManager.createFontConfiguration(X11FontManager.java:774)
at sun.font.SunFontManager$2.run(SunFontManager.java:431)
at java.security.AccessController.doPrivileged(Native Method)
at sun.font.SunFontManager.<init>(SunFontManager.java:376)
at sun.awt.FcFontManager.<init>(FcFontManager.java:35)
at sun.awt.X11FontManager.<init>(X11FontManager.java:57)
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)
at java.lang.reflect.Constructor.newInstance(Constructor.java:423)
at java.lang.Class.newInstance(Class.java:442)
at sun.font.FontManagerFactory$1.run(FontManagerFactory.java:83)
at java.security.AccessController.doPrivileged(Native Method)
at sun.font.FontManagerFactory.getInstance(FontManagerFactory.java:74)
at sun.font.SunFontManager.getInstance(SunFontManager.java:250)
at sun.font.FontDesignMetrics.getMetrics(FontDesignMetrics.java:264)
at sun.swing.SwingUtilities2.getFontMetrics(SwingUtilities2.java:1113)
at javax.swing.JComponent.getFontMetrics(JComponent.java:1626)
at javax.swing.text.WrappedPlainView.updateMetrics(WrappedPlainView.java:318)
at javax.swing.text.WrappedPlainView.updateChildren(WrappedPlainView.java:297)
at javax.swing.text.WrappedPlainView.insertUpdate(WrappedPlainView.java:463)
at javax.swing.plaf.basic.BasicTextUI$RootView.insertUpdate(BasicTextUI.java:1610)
at javax.swing.plaf.basic.BasicTextUI$UpdateHandler.insertUpdate(BasicTextUI.java:1869)
at javax.swing.text.AbstractDocument.fireInsertUpdate(AbstractDocument.java:201)
at javax.swing.text.AbstractDocument.handleInsertString(AbstractDocument.java:748)
at javax.swing.text.AbstractDocument.insertString(AbstractDocument.java:707)
at javax.swing.text.PlainDocument.insertString(PlainDocument.java:130)
at javax.swing.text.DefaultEditorKit.read(DefaultEditorKit.java:273)
at javax.swing.JEditorPane.setText(JEditorPane.java:1416)
at javax.swing.JEditorPane.<init>(JEditorPane.java:290)
at com.install4j.runtime.installer.frontend.headless.AbstractHeadlessScreenExecutor.init(AbstractHeadlessScreenExecutor.java:69)
at com.install4j.runtime.installer.frontend.headless.ConsoleScreenExecutor.<init>(ConsoleScreenExecutor.java:24)
at com.install4j.runtime.installer.frontend.headless.InstallerConsoleScreenExecutor.<init>(InstallerConsoleScreenExecutor.java:6)
at com.install4j.runtime.installer.Installer.getScreenExecutor(Installer.java:88)
at com.install4j.runtime.installer.Installer.runInProcess(Installer.java:57)
at com.install4j.runtime.installer.Installer.main(Installer.java:45)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.exe4j.runtime.LauncherEngine.launch(LauncherEngine.java:85)
at com.install4j.runtime.launcher.UnixLauncher.main(UnixLauncher.java:62)
An error occurred:
java.lang.NullPointerException
Error log: /tmp/install4jError970446649844569039.log
java.lang.NullPointerException
at sun.awt.FontConfiguration.getVersion(FontConfiguration.java:1264)
at sun.awt.FontConfiguration.readFontConfigFile(FontConfiguration.java:219)
at sun.awt.FontConfiguration.init(FontConfiguration.java:107)
at sun.awt.X11FontManager.createFontConfiguration(X11FontManager.java:774)
at sun.font.SunFontManager$2.run(SunFontManager.java:431)
at java.security.AccessController.doPrivileged(Native Method)
at sun.font.SunFontManager.<init>(SunFontManager.java:376)
at sun.awt.FcFontManager.<init>(FcFontManager.java:35)
at sun.awt.X11FontManager.<init>(X11FontManager.java:57)
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)
at java.lang.reflect.Constructor.newInstance(Constructor.java:423)
at java.lang.Class.newInstance(Class.java:442)
at sun.font.FontManagerFactory$1.run(FontManagerFactory.java:83)
at java.security.AccessController.doPrivileged(Native Method)
at sun.font.FontManagerFactory.getInstance(FontManagerFactory.java:74)
at sun.font.SunFontManager.getInstance(SunFontManager.java:250)
at sun.font.FontDesignMetrics.getMetrics(FontDesignMetrics.java:264)
at sun.swing.SwingUtilities2.getFontMetrics(SwingUtilities2.java:1113)
at javax.swing.JComponent.getFontMetrics(JComponent.java:1626)
at javax.swing.text.WrappedPlainView.updateMetrics(WrappedPlainView.java:318)
at javax.swing.text.WrappedPlainView.updateChildren(WrappedPlainView.java:297)
at javax.swing.text.WrappedPlainView.insertUpdate(WrappedPlainView.java:463)
at javax.swing.plaf.basic.BasicTextUI$RootView.insertUpdate(BasicTextUI.java:1610)
at javax.swing.plaf.basic.BasicTextUI$UpdateHandler.insertUpdate(BasicTextUI.java:1869)
at javax.swing.text.AbstractDocument.fireInsertUpdate(AbstractDocument.java:201)
at javax.swing.text.AbstractDocument.handleInsertString(AbstractDocument.java:748)
at javax.swing.text.AbstractDocument.insertString(AbstractDocument.java:707)
at javax.swing.text.PlainDocument.insertString(PlainDocument.java:130)
at javax.swing.text.DefaultEditorKit.read(DefaultEditorKit.java:273)
at javax.swing.JEditorPane.setText(JEditorPane.java:1416)
at javax.swing.JEditorPane.<init>(JEditorPane.java:290)
at com.install4j.runtime.installer.frontend.headless.AbstractHeadlessScreenExecutor.init(AbstractHeadlessScreenExecutor.java:69)
at com.install4j.runtime.installer.frontend.headless.ConsoleScreenExecutor.<init>(ConsoleScreenExecutor.java:24)
at com.install4j.runtime.installer.frontend.headless.InstallerConsoleScreenExecutor.<init>(InstallerConsoleScreenExecutor.java:6)
at com.install4j.runtime.installer.Installer.getScreenExecutor(Installer.java:88)
at com.install4j.runtime.installer.Installer.runInProcess(Installer.java:57)
at com.install4j.runtime.installer.Installer.main(Installer.java:45)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.exe4j.runtime.LauncherEngine.launch(LauncherEngine.java:85)
at com.install4j.runtime.launcher.UnixLauncher.main(UnixLauncher.java:62)

 If further details are needed on the box it's hosted on let me know!

Thanks!

[Amith Mathur {Appfire} · Accepted solution]

Hi @Jimmy Brancaccio , 

It appears that you are running into the error message as mentioned here. Please follow the steps as mentioned in the resolution section and then try to upgrade it. 

Thanks,
Amith Mathur

[Jimmy Brancaccio]

@Amith Mathur {Appfire} That seems to have done the trick oddly enough! Thanks!