Unable to Update Add-ons in Confluence

[Kumar]

Hi Team,

I have a Problem When I try to Update the Add-on in confluence it throws me an error 

"An unexpected error occurred. Refer to the logs for more information."  in the logs i have seen this error

2019-02-28 20:03:09,827 ERROR [UpmAsynchronousTaskManager:thread-4] [rest.resources.install.InstallFromUriTask] download Error downloading plugin from https://marketplace.atlassian.com/download/apps/1215729/version/100000050

Can you please suggest me how to resolve this 

Thanks,

Kumar 

[Zak Laughton]

Hi Kumar,

As others have mentioned, it could be an issue with an internet connection, or it may be an issue where connections are blocked specifically to the Atlassian Marketplace. The following articles provide some good troubleshooting solutions to restore this connectivity:

• Problems Connecting to the Atlassian Marketplace
• Configuring Marketplace connectivity

Alternatively, you can also update the app by downloading the .jar file on a separate system, then uploading it to Confluence. See Updating apps by file upload on Updating apps.

I hope this helps!
– Zak

[Marty]

Hi Kumar,

I am not on the Confluence team, but I will try to help.

it sounds like there may be a problem with your internet connection from your Confluence instance to the marketplace..?

I hope that helps!

[Bastian Stehmann]

Hi,

Maybe there is an issue that your server can't connect to the internet.

You can try to download it to your computer and then upload it to confluence as workaround. 

[Bill Bailey]

Or web proxy timeout.