Unable to Edit/ Create New Documents

[Kerwin Po]

I'm getting the "This page is taking longer to load than usual.  Give it a few moments, then try refreshing.  Still having issues?  Contact your Confluence admin.".   I'm currently on version 6.1.1, and running Confluence Data Centre.

Thank you.

[Nic Brough -Adaptavist-]

Turning off collaboration fixing the problem strongly suggests a problem with Synchrony, or Confluence's connection to it.

An upgrade might fix it, although I've only ever seen that happen when moving from 6.0 to 6.1 (fixed a bug that prevented Synchrony starting), or when the problem was in the set up, and the upgrade over-wrote the incorrect configuration files with ones without the problem.

I would recommend a quick look at the log file for synchrony errors, they're likely to tell you something like "can't connect" or "didn't respond"

[Tinker Fadoua]

I went through all the steps @Nic Brough -Adaptavist- with no luck (sigh). I hope @Kerwin Po will be luckier. We are in the process of getting ready for the upgrade.

[Tinker Fadoua]

I am afraid to say that upgrading will be the best fix.

[Tinker Fadoua]

Hi Kerwin,

Do you have the same behavior when you try to add a new page? If yes

Try to disable the Concurring editing and see if you still have this problem.

Best,

[Kerwin Po]

Thanks Fadoua.   I disabled it as you recommended and the error cleared.   Is there a long term solution, so that I can turn Collaborative Editing back on at some point?