Unable to Access Invoices Due to Inaccessible Billing Admin Accounts

[인사총무팀]

Hello,

I am currently an Organization Admin for our Atlassian organization.

I need to download our invoices for internal expense processing. However, when I try to access the invoices, I am prompted to request permission from a Billing Admin, so I am currently unable to view or download the invoices.

There are currently two users assigned as Billing Admins for our organization, but we no longer have access to the email accounts associated with those users. As a result, we are unable to obtain approval for the Billing Admin permission request, which is preventing us from accessing our invoices.

Could you please advise on the following?

1. Is there a way for an Organization Admin to access or download invoices without approval from a Billing Admin?

2. Can the current Billing Admins be changed to another user who is currently accessible to our organization?

3. Can Atlassian Support assist us in changing the current Billing Admin or assigning a new Billing Admin?

4. If neither option is possible, is there an alternative way for us to obtain the invoices for our internal expense documentation?

We urgently need the invoices for our internal expense processing, so we would appreciate your guidance on how to resolve this issue.

Thank you for your assistance.

Best regard

[Trudy P Claspill]

Hello @인사총무팀 

You will need to work with the Atlassian Billing, Licensing, Pricing support team. You can reach out to them through this page:

https://www.atlassian.com/company/contact/purchasing-licensing#/