There is a duplicate payment on my account from today.

[Jongju]

Hello

There is a duplicate payment on my account from today.

Please check it.

And there was notification as following message;

"Invoice payment failed: retry to avoid cancellation"

Thanks

[Ollie Guan]

Hi @Jongju ,

This is often caused by automatic retries after a failed payment or a pre-authorization hold being mistaken for a charge. The Community cannot process refunds or access your billing data, so you must contact Atlassian Billing Support directly.

Please submit a billing ticket：https://support.atlassian.com/contact/#/