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The documentation for Jira Knowledge base has a broken link

Craig Duffy
January 31, 2024

The knowledge base documentation has a broken link in it.

This page

https://www.atlassian.com/software/confluence/resources/guides/extend-functionality/confluence-jsm#add-knowledge-base-articles

Has a broken link in the "If you’re a Confluence Data Center or Server user, check out this documentation on how to create a knowledge base for Jira Service Management" 

It points to 

https://confluence.atlassian.com/jirakb/guide-to-link-knowledge-base-to-jira-service-desk-for-unlicensed-user-816677228.html

which just takes users to the main knowledge base page instead of an article.

Screenshot 2024-01-31 at 10.50.40 AM.png

3 answers

1 accepted

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2 votes
Answer accepted
Charlie Marriott
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 31, 2024

Hi @Craig Duffy

Thank you for flagging this, it's much appreciated! Sorry to hear that the link isn't working as intended.

I will pass this on to our content design team to have updated.

Charlie

Charlie Marriott
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 31, 2024

@Craig Duffy by the way, I assume you found the correct link, but if not you can start here:

Set up a knowledge base for self-service 

Best of luck,

Charlie

1 vote
Dan Breyen
Community Champion
January 31, 2024

Hi @Craig Duffy welcome to the community. I would suggest opening a ticket with support to have them provide the proper link and correct the documentation links on their website.  

I've done that previously when I found broken links and they've addressed them.

Craig Duffy
January 31, 2024

I tried to use that form, but we are on the data center version and it doesnt recognize our Jira instance.

0 votes
Carla Ann Rowland
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
February 4, 2024

@Craig Duffy are jira service mgmt and your confluence linked then it broke or cannot link the two at all?

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