The create space button is inactive and the solutions in the knowledge base didn't work.

[Deleted user]

We have the following problem. We tried different devices, the main used browsers (edge, chrome, firefox), deactivated all plugins, deleted the cache on the server as described. We tried everything in the article.

https://confluence.atlassian.com/confkb/create-space-button-inactive-in-add-space-dialog-312740689.html

Quick help would be very much appreciated.

[Nic Brough -Adaptavist-]

This is going to be a hard one to track down.  If everything in the kb article has not helped, then there is something else interfering with the javascript.

So, some more questions

• If you open up the developer tools in the browser, does it show you any errors in the page (especially javascript ones)
• Does the "work around" in the document work?  If it does not, what errors does it throw?
• What version of confluence are you running?

[Deleted user]

Hello Nic,

thanks for the answer. We did actually figure it out ourselves and it was kinda our own fault.

What happened was:

We sync an AD group as the confluence user group, a technician added a new user and we went over the license limit. It doesn't show as a problem in the health check nor is it mentioned in the knowledge base article for the problem.

It's also (at least for us) odd, that all users including the admin were affected instead of just the new user being unable to work in confluence. It didn't make much sense to us, so it took quite some time until someone stumbled over the problem.

[Nic Brough -Adaptavist-]

Ahh, of course, I should have thought of that, but went down the js route in the troubleshooting doc (as I've seen it before).

Atlassian applications take a simple "you're not licenced for this" and makes the entire system read-only when it's got an invalid licence.  But doesn't always tell people that.  It doesn't have a way to identify "new user" really, so locking them out alone wouldn't work, and it wouldn't necessarily make the admins aware that the licence is breached in the same way 500 users all reporting "can't write" would!

Well spotted!