The Atlassian Marketplace server is not reachable

[Michael Regelin]

We have a Confluence 3.5.13 installation.

I have installed the upm 2.3 version.

Now, i get the message:

The Atlassian Marketplace server is not reachable.

Our server is behind a reverse proxy and we have opened a specific port to allow confluence to browse : https://plugins.atlassian.com. But it seems not to work.

[Michael Regelin · Accepted solution]

Hello Stefan, hello Hanis,

sorry for being so late in answering your posts.

The issue was not a firewall issue nor reverse proxies.

It was only the fact that our security team as generate a specific ssl keys that exclude so many sites.

so I asked to also include the new certificates from marketplace.atlassian.com.

And everything went ok after ;-)

anyway, thanks a lot for your posts.

sincerly,

Michael

[hsuhailah]

Perhaps the following KBs could help:

- https://confluence.atlassian.com/display/CONFKB/Universal+Plugin+Manager+Firewall+Configuration

- https://confluence.atlassian.com/display/CONFKB/Universal+Plugin+Manager+is+Inaccessible+or+Does+Not+Show+Any+Plugins

[Stefan Kohler]

Try adding https://marketplace.atlassian.com to your firewall as well.
Since the release of marketplace all the urls are redirected from plugins to marketplace.

Cheers

[Serena Kirillova]

Same problem as you have, we are running reverse proxy (nginx).