Text disappearing from confluence whiteboard

[William Hattersley]

Using the new confluence whiteboards, I wrote some rather long text (~500 words) in a few of the "rectangular shapes" (not a sticky note). Last night it seemed to all be fine, this morning 90% of the text in those boxes has disappeared and does not seem to be recoverable.  No one else has used this board other than me.

Is this a "feature"?

Are there some hard limits on characters / words?

Is there any way to recover it?

[Sayed Bares [ServiceRocket] · Accepted solution]

@William Hattersley welcome to the community!

Are you certain that the text wasn't removed by someone else in the team? I would suggest raising a ticket with Atlassian to see what could have caused this.

[William Hattersley]

(Almost) absolutely certain. I'm the only person working on this board and we're a very small team (no one has owned up to it)

[Sayed Bares [ServiceRocket]]

@William Hattersley please do reach out to Atlassian support and update us here in case this was a bug so it can help others facing the same behaviour :) 

[William Hattersley]

Will do.

I believe I have identified the cause which is the use of subscript and superscript characters in equations.

1. Adding in a subscript or superscript character works when still typing
2. Once the ticket is clicked off the subscript and superscript formatting is no longer visible
3. If the page is then refreshed, all text after the first subscript or superscript character is removed

Images are in the order of actions as described above^^

[William Hattersley]

In my original image that prompted the question, the last character left, q (with a subscript o) was the first subscript character and all text was removed after that