Team members can't view shared confluence space

[Simon_McDouall]

I've created a Space in Confluence and shared it with our team. They've received an invitation email which tells them to request access to the space. When they request access, they see a notice saying they've stumbled on restricted content (screen grab attached). General access is open to anyone in the space. We've repeated the issue across different team members and spaces. We have a paid Jira subscriptions but are on the free version of Confluence. 

[Trudy Claspill]

Hello @Simon_McDouall 

Welcome to the Atlassian community.

Can you get a copy of the URL that is shown in the affected users' browser when they get this message and see if you can open the page?

If you can do that you can use the Share option to see if there are any restrictions set on the page or if it is inheriting restrictions.

Can you go to the admin hub (https://admin.atlassian.com) and look up the user accounts for these users to see if it shows that they have access to the Confluence app.

A free Confluence subscription is limited to 10 users. Have you attempted to grant access to more than 10 users?

[Simon_McDouall]

Hi @Trudy Claspill Thanks for the response. Yes, I can open the URL for which the user gets the restricted message but there are no restrictions on the share option - its set to General access open.

All users have access to confluence - we only have 8 active users. 

Since my original post I'm wondering if it's an issue with the Groups setting. I've added all users to the confluence-users group. There is a review task for me as per screenshot below. However, when I click Review, then Approve, for any of these, I'm met with the error message shown.

[Trudy Claspill]

With a free subscription to Confluence all users allocated the User App role for Confluence should have full access to it. That would be shown in each user's account. Granting that role would automatically add the user to the default user group for accessing the product. That group is created automatically by subscribing to the app, and has a name like <or name>-confluence-users. 

Have you looked at the groups to which users who can access Confluence belong?

Has the subscription always been for the free version? Did you previously have a paid subscription or a free  trial of a Standard or Premium subscription? If so have you transition to the Free version since the last time you successfully granted a user access?

[Simon_McDouall]

All users belong to the confluence-users group. We never paid or free trial - we’ve been on the free version from the outset. Feeling pretty stumped!

[Trudy Claspill]

@Simon_McDouall 

Are you still experiencing this problem?

I have not thought of other ways to debug this, so I have flagged your post here to raise it to the attention of Atlassian Team members. You should hear back from them within 2 business days.

[Barbara Szczesniak]

@Simon_McDouall Did you import the groups from your Server or Data Center Confluence instance? If so, can you verify that they all have user licenses in the Cloud instance? I am not sure if importing a group automatically gives the people in that group a license.

1. Navigate to admin.atlassian.com
2. Locate Confluence in the App list and select Manage users in the Actions column to open the Users page.
3. Select Confluence in the Apps filter (if it is not selected by default).

Are the users listed there? If not, you will need to add them as users (Invite users button at the top of the page).

[Simon_McDouall]

Hi Barbara, no import from server or data center instance. A number of people smarter than me are also stumped! We've hit the 15 day trial which has fixed things for now. Will see what happens after that! Thanks! :)