Subscription being deactivated due to inactivity

[Iulia Casina Tarlea]

Hello Atlassian Team,

My Atlassian Cloud site (Free plan) at:
https://casinatarlea.atlassian.net

was deactivated due to inactivity. I received deactivation emails on
9 Jan 2026 for Confluence.

I am now unable to access the site and would like to ask:
1) Is there any possibility of recovering or restoring the data?
2) Is there any possibility of recovering my account? Even if I have to pay? I am willing to pay to restore that data.

The content is related to my projects and past projects, research and others. Any confirmation would be greatly appreciated.

Thank you very much!

[Nikola Perisic · Accepted solution]

Hi @Iulia Casina Tarlea 

All free Atlassian sites get deactivated after 120+ days of inactivity. Atlassian can restore this instance to you, without any charges. I've submitted a request and you should hear from Atlassian support engineer in the next 2-3 business days.

[Iulia Casina Tarlea]

Thank you very much!
I appreciate this help a lot! 

[Nikola Perisic]

Kindly accept my answer so the other people with same problem can refer to it. Thanks!

[Orkun Sevengil]

Mr Nikola Perisic We have the same issue for our https://orkunsevengil.atlassian.net

I cannot reach the projects which are very important for us if the team can salvage data we would appraeciate it. We are willing to pay.

Best Regards
Orkun Sevengil 
Head of Industrial Design & Simulation Systems EMTech Space&Defense

[Vishalakshi Narayana Swamy]

Hi Iulia,

Thank you very much for writing back to us.

Currently, From our records I can see that the data is recoverable.

Can you please update the billing support request referring this community link so that they can assist you with the restore of data.

Please note that due to the current plan, I cannot raise a support ticket for the same we will have to through the billing ticket only to proceed with the restore.

Best Regards,

Vishalakshi Narayanaswamy

[Vishalakshi Narayana Swamy]

Hi @Iulia Casina Tarlea

Welcome to Atlassian community!!!

I would suggest you to raise a support request with our billing team here: https://www.atlassian.com/company/contact/purchasing-licensing#/.

They will be able to assist you with the site restore details and assist you further with the same.

Best Regards,

Vishalakshi Narayanaswamy

[Iulia Casina Tarlea]

So is there an option in such cases?
I filled in the form but also, I received an email saying it cannot be done (to restore my data), so no helpful answer. I cannot be the only one in this sitation. Thanks!