Subject: Request to Restore Free Plan and Waive Invoice - edutizim.atlassian.net

[zafarjon]

"Hello Atlassian Billing Support,

Our site  is currently suspended due to a plan upgrade that occurred when we exceeded the 10-user Free limit. We have since reduced our active user count to 8 users and attempted to switch back to the Free plan, but the site remains suspended and is requesting payment for a Standard plan invoice.

We never intended to move to a paid plan and have already taken the necessary steps to comply with the Free plan limits. Could you please:

Manually restore our site access to the Free plan.

Waive/cancel the pending invoice generated during the temporary upgrade.

Confirm that our current billable user count is now recognized as 8.

Request ID from error page: dcaa07a396ef49528bcc585d241edeed

[Marc -Devoteam-]

HI @zafarjon 

You need to raise an issue at Atlassian Support

Open this page in an incognito window and do NOT login, then choose the option Quote and Plan changes.

Here in community, most of us are Atlassian users like yourself, not (necessarily) employees of Atlassian. We don't have access to your environment.

This community is an open public forum.

[Nikola Perisic]

Hi @zafarjon 

I've requested assistance from Atlassian support engineer. They will reach out in 2 business days or next week.