Subject: Request to Restore Free Plan and Waive Invoice - edutizim.atlassian.net

HI @zafarjon 

You need to raise an issue at Atlassian Support

Open this page in an incognito window and do NOT login, then choose the option Quote and Plan changes.

Here in community, most of us are Atlassian users like yourself, not (necessarily) employees of Atlassian. We don't have access to your environment.

This community is an open public forum.

Hi @zafarjon 

I've requested assistance from Atlassian support engineer. They will reach out in 2 business days or next week.

Hi @zafarjon

Thank you for reaching out and sharing these details. I understand how frustrating it is to have your site suspended, especially after you've already scaled back your user count to fit within the Free plan limits.

Because this involves specific billing adjustments, manual site restoration, and invoice waivers, our Billing and Licensing team will need to handle this directly to ensure your account is updated correctly.

To get this resolved, please follow these steps to create a support ticket:

1. Open a browser in Incognito/Private mode (this is important to ensure you aren't automatically logged into the suspended account).

2. Go to the Atlassian Support: Pricing, Billing, & Licensing | Atlassian.

3. Under How can we help you?, select Quotes and Plan Changes.

4. Under Choose a topic, select Change cloud plan.

5. Fill in the details.

6. If the message box isn't visible, click on “Need more help?” to make the description field and submit button appear.

7. In your description, please explain the situation and include a link to this forum post so the agent has all the context and the Request ID you provided.

Once you submit that, a billing specialist will be able to review your user count and help get your site back online.

Best,
Samuil