Smartlinks dont work anymore on Space/Project List View

[Alex Joseph Gregory]

I've been using Smartlinks view on Project list view quite a lot, but as of some days, URL's do not convert automatically Inline or show the card view. I checked the account permissions and confirmed for URL's to show inline and also tried the card view but no luck. What could be wrong?

[Marc -Devoteam-]

Hi @Alex Joseph Gregory 

What is set in your Account Settings (option un der your avatar) what are your "Link Preferences" set to? 

Can you provide some screenshots of the issue

[Alex Joseph Gregory]

Hi Marc, thanks so much for replying! I tried both Inline and Display Card; still List view on Spaces show the links as is. It works fine when I have the link pasted in Task > Comments

[Marc -Devoteam-]

Hi @Alex Joseph Gregory 

The list view is an ootb option where you can add fields and show the fields information.

If the field contains a URL , the URL will be shown.

The Link Preferences have no impact on this.

The list view is and overview of information in fields, but it can't render rich formatting.

[Alex Joseph Gregory]

Issue screenshots: 

On Projects/Spaces List View, I add a task with an internal ticket, but it only shows the URL

[Alex Joseph Gregory]

Hi Marc, I can confirm 2 weeks ago the List view formatted Atlassian URL's to show the ticket title, status of the ticket etc, all on the list view. I have been heavily using this feature to track tickets. 

[Marc -Devoteam-]

Hi @Alex Joseph Gregory 

Ah, this is related to the recent update; Simplified-All-Work-view-one-unified-column 

[Alex Joseph Gregory]

Thanks Marc! Anyway this feedback can be escalated to the product team? I realize some features are being merged between List view and All Work view, but even in that case, the ability to parse/summarize URL's directly is super helpful, saving time to track internal tickets. For context, I track around 150 such tickets weekly. Without this feature, I now need to rely on labelling, and setup a new dashboard just to track labels, rather than relying on one view (Which was the List View)

[Marc -Devoteam-]

Hi @Alex Joseph Gregory 

You can use the feedback option under the help menu in the application.

[Alex Joseph Gregory]

Noted, will do so. Thanks for your help Marc!