Slack integration with custom domain is not allowed

[lamanus]

I have linked a custom domain <a.example.com> to <a.atlassian.net> and want to use slack integration. But the slack only allows the domain in a form of <a.atlassian.net> and so I cannot preview the link title such as <a.example.com/wiki/*> on slack that is really annoying. Is there any way to resolve?

[Manoj Kumar Gangwar]

Hi @lamanus Welcome to the community!

Please check the below doc.

https://slack.com/intl/en-gb/help/articles/5513043606547-Claim-and-verify-email-domains#:~:text=Claim%20and%20verify%20domains&text=When%20you%20claim%20email%20domains,primary%20organisation%20for%20Slack%20Connect.

[lamanus]

I don't understand how it is related to the case.

I have found a issue ticket same as my case, here
https://jira.atlassian.com/browse/CONFCLOUD-79219

[Steckler_ Josh]

@Manoj Kumar Gangwar , are you saying if we are using custom domains in Atlassian Cloud, and then we also verify our domain with slack, these preview kinds of problems are resolved?

And if yes, Do you know if I would have to verify just my base domain "mycompany.com" or the full submomain used for atlassian "my.confluence.mycompany.com" with slack?