Site Maintenance

Hi,

Site maintenance has been ongoing for days. Could you please check if everything is in order? And could you also share when the work will be completed?

4 answers

2 votes

Hello @Özlem ÇELMEN

According to this

There are no incidents on Confluence. If you are having the error where it says that your site is not available, this is usually due to inactivity from your side and Atlassian automatically deactivates these sites.

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@Özlem ÇELMEN

Atlassian can do this to do some patches or bug fixed. It usually gets resolved quickly. Wait for some time and try again.

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Like • Arkadiusz Wroblewski likes this

We haven't been able to access our account for days. Could you please tell us how much longer this will last?

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@Nikola Perisic https://community.atlassian.com/forums/Confluence-questions/Site-not-loading-for-the-past-2-months-Getting-same-error/qaq-p/3257170#M359994

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0 votes

Hi @Özlem ÇELMEN

A site maintenance happening for days and not going back online is not a normal behavior.

Checking on some internal tools at first, I can't see any outage for your site or something indicating it is unaccessible, and the maintenance window shouldn't last that long.

Since we don't have the necessary tools to troubleshoot the site from the community post and ask for the data access there, we have raised a ticket on your behalf.

You should have received it on your email, but please find it at https://support.atlassian.com/requests searching for the ticket JST-1****91

We'll keep the communication and investigation there.

Regards,
Jessica

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https://community.atlassian.com/forums/Confluence-questions/Site-not-loading-for-the-past-2-months-Getting-same-error/qaq-p/3257170#M359994

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0 votes

Hello @Özlem ÇELMEN

I flagged this post for Support. That doesn't look Normal.

Best,

Arek🤠

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0 votes

It says it's due to maintenance, not an error.