Sign on failed

[gheorioa]

Hello,

I`m not able to login to Confluence.

The error message is:

Sign On failed

SAML-Login failed: Authenticating user failed: User is not enabled

Could you please help me?

Thanks.

[Prachi Bolar · Accepted solution]

Hello,

Welcome to community :) 

Please find the article that describes the possible reasons for SAML login failure

https://support.atlassian.com/atlassian-account/docs/login-issues-related-to-single-sign-on-sso/

https://support.atlassian.com/atlassian-cloud/kb/user-receives-error-the-email-address-you-entered-cant-be-used-to-log-in-here-when-logging-in-via-saml-sso/

Thank You,

Prachi

[Marc -Devoteam- · Accepted solution]

Hi @gheorioa 

Reach out to you Atlassian administrator or IT department.

It seems you account is either disabled in Atlassian Administration, not in the group that is synchronised from the user directory connected with the SSO, or in the user directory that is synchronised your account is disabled/inactive

This is a public forum and we can't access you instance, as we are users just like you.