Server not available

[Mike Tarsia]

type Exception report

message Javascript lang.NullPointerException

description The server encountered an internal error that prevented it from fulfilling this request.

exception

com.atlassian.util.concurrent.LazyReference$InitializationException: Javascript lang.NullPointerException
	com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.Javascript 149)
	com.atlassian.util.concurrent.LazyReference.get(LazyReference.Javascript 112)
	com.atlassian.confluence.setup.ConfluenceEncodingFilter.getGlobalSettings(ConfluenceEncodingFilter.Javascript 47)
	com.atlassian.confluence.setup.ConfluenceEncodingFilter.getEncodingInternal(ConfluenceEncodingFilter.Javascript 37)
	com.atlassian.confluence.setup.ConfluenceEncodingFilter.getEncoding(ConfluenceEncodingFilter.Javascript 29)
	com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.Javascript 38)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.Javascript 31)
	com.atlassian.core.filters.HeaderSanitisingFilter.doFilter(HeaderSanitisingFilter.Javascript 44)
	com.atlassian.confluence.servlet.FourOhFourErrorLoggingFilter.doFilter(FourOhFourErrorLoggingFilter.Javascript 65)
	com.atlassian.confluence.web.filter.DebugFilter.doFilter(DebugFilter.Javascript 50)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.Javascript 31)

[Diego]

Hello there!

Mike, can you clarify some points for us? Here they are:

1. Which version of Confluence are you running?
2. Is CPU usage high?
3. When did you first face this issue?
4. Does your application come up and then shuts down automatically?

Let us know Mike!

[Mike Tarsia]

5.5 version

CPU is not High

PRoblem started 5 days ago

The application does not come up

[Diego]

Hey there Mike!

So, alright. This issue could be caused by incorrect permissions being set on a Confluence folder. I would start by checking the permissions on the Felix folder, under <confluence-home>/osgi-plugins-cache/ . Be sure that the user who is running Confluence has enough permissions on this folder. The needed permissions are read/write/execute.

Just so we are sure, also check permissions in <confluence-home> as a whole and also <confluence-install> folder.

Thanks for sharing your Connie version, this is very important as of today. With this information I can recommend you to upgrade your instance to at least 6.6.13. This is due to these two CVEs:

Confluence Security Advisory - 2019-03-20 | March 2019 Confluence Server Advisory - WebDAV and Widget Connector vulnerabilities

Confluence Security Advisory - 2019-04-17 | Confluence - Path traversal vulnerability - CVE-2019-3398

Before upgrading:

• backup <confluence-home> folder
• backup <confluence-install> folder
• database

More information on these folders here:

Confluence Home and other important directories

Let us know from you Mike!

[Mike Tarsia]

I have done all of that

Nothing has changed

Are you able to do a remote session with me?