Send an e-mail with a delay

[Fieke Neijens]

Hi!

I would like to send an e-mail to my organization, when there has been a trigger (page added). However, I would like to send the automatic mail with a delay of an hour. 

How can I achieve this? 

[Ana Livia Rocha Silva]

Hi @Fieke Neijens!

Jira automation has a 'Delay' action that you can use. However, it only allows up to 15 minutes of delay. In your case, I believe if you add four 15 minutes delays, one after the other, you should get the one hour delay you want.

The automation would look something like this:

Hope I was able to help!

Best regards,

Ana

[Barbara Szczesniak]

@Fieke Neijens Your tags indicate that you are on the Standard plan, so I just want to remind you that you are limited to 100 Automation Rule executions per month for your entire instance (https://www.atlassian.com/software/confluence/pricing). 

Depending on how many pages you are creating and how many other automations you have, you could run up against this limit quickly.

[Aron Gombas _Midori_]

I suggest a slightly different approach instead of trying to delay an automation rule:

1. Create an automation rule with the Scheduled trigger and run it like hourly
2. Use this CQL to collect the pages created in the previous hour: created > now("-1h")
3. Send the email

It works a little differently, but it is more scalable, works with any plan and results in a similar delayed experience. (You can easily make the email even less frequent.)

[Thiago P [Atlassian Support]]

Hey there @Fieke Neijens ,

@Ana Livia Rocha Silva is 100% correct: we can use the Delay action to postpone the automatic email.

Notice that this feature is only available to Premium and Enterprise Customers, and we can only postpone actions up to 60 minutes per rule:

A delay component can’t have more than 15 minutes or 900 seconds of delay. And the total amount of delay in a rule can’t be more than 60 minutes. This action is available only for Premium and Enterprise plans at the moment.

Hope this helps!  =]

[Bill Sheboy]

Hi @Fieke Neijens 

What is the purpose of the delay before sending the notification?  That is, "why do this?"

Knowing that may help the community offer suggestions better fit to the problem to be solved, whether using automation, notifications, etc.  Thank you!

Kind regards,
Bill