Script runner Listeners is not working

[Rajat Krishnan]

Hello Community,

I am trying to automate one of the feature in my jira 8 datacenter environment

Objective:

Inherit parent task text(under description field) of its corresponding sub-task description along with some hard coded text

Listeners:

• Events: Issue Created
• Server Side Code:

import com.atlassian.jira.component.ComponentAccessor

import com.atlassian.jira.bc.issue.IssueService

import com.atlassian.jira.event.type.EventDispatchOption

def issue = event.issue

if (!issue.issueType?.subTask) {

    return

}

def parentIssue = issue.parentObject

if (!parentIssue) {

    return

}

def parentDesc = parentIssue.description ?: "<No description available>"

def finalDescription = """\

1.Sub Task description:

2.Acceptance criteria:

3.Storage location:

4.Description of mother task:

${parentDesc}

"""

// Run asynchronously so Jira finishes its own processing

Thread.start {

    sleep(4000) // wait 4 seconds for Jira's copy process

    def issueService = ComponentAccessor.getIssueService()

    def currentUser = ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser()

    def issueInputParameters = issueService.newIssueInputParameters()

    issueInputParameters.setSkipScreenCheck(true)

    issueInputParameters.setDescription(finalDescription)

    def validationResult = issueService.validateUpdate(currentUser, issue.id, issueInputParameters)

    if (validationResult.isValid()) {

        issueService.update(currentUser, validationResult, EventDispatchOption.ISSUE_UPDATED, false)

    } else {

        log.warn("Description update failed: ${validationResult.errorCollection}")

    }

}

Excepted Output:

While creation of sub-task, description field of sub-task shall contain 

• Hard coded text i.e.
  • 1.Sub Task description:
    
    
    2.Acceptance criteria:
    
    
    3.Storage location:
    
    
    4.Description of mother task:
• Inherited text from Parent task i.e.
  • ${parentDesc}

Actual Output:

While creation of sub-task, description field is filled with parent description and not the hard coded text

Can someone please let me know what is going wrong?

Thank you

[Valerie Knapp]

Hi @Rajat Krishnan , thanks for your post.

First of all, I always recommend to people to have a look at the sample scripts that are provided for this kind of thing, like this one for example, https://www.scriptrunnerhq.com/help/example-scripts/copy-linked-issue-value-onPrem , to not have to start from scratch.

Then, if you have used a sample script to start from and are still having trouble, I would open a ticket to Adaptavist, because this is a paid app and they provide support for this kind of thing - https://marketplace.atlassian.com/apps/6820/scriptrunner-for-jira?hosting=datacenter&tab=support 

Have you already tried this?

I hope this helps you.

Best wishes