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Rovo Desktop app won't authenticate

Clayton Dool
September 3, 2026

For the desktop app, when it authenticates I enter credentials, then it prompts for which space to grant access to.  After selecting the space, then [Accept], it just spins and never completes.  After several minutes, a "Sign-in could not be completed. Please try again." shows.

 

OS:  Windows 11

Installed the x64 from the https://support.atlassian.com/rovo/docs/get-started-with-rovo-desktop/ page

2 answers

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Answer accepted
Clayton Dool
September 3, 2026

Running Powershell script to clear cache, worked...


Remove-Item -Recurse -Force "$env:APPDATA\Rovo"

Remove-Item -Recurse -Force "$env:LOCALAPPDATA\Rovo"

0 votes
Anwesha Pan
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September 3, 2026

Thanks @Clayton Dool for the update! 🙂

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