Hi Team,
My organization confluence page has been deactivated due to inactivity.
I need to restore these pages.
Could you please tell me the procedure to restore the pages.
We need data's already confluenced and we intend to continue using confluence for project related activities.
Please help us on this request.
My wiki: https://vervezaas.atlassian.net/wiki/home
Regards,
Rajesh Kumar P
Hello @Rajesh Kumar
Welcome to the Atlassian community.
When was the last time that you or anybody else accessed the content of that Confluence site?
Atlassian has a published policy about deactivating inactive product subscriptions. The inactivity period is usually 120 consecutive days for Free subscriptions. They start sending emails to the Organization Admins towards the end of that period, warning that the subscription will be deactivated if there is not some activity.
They send another email when they actually deactivate the subscription, warning that the data will be permanently deleted "soon". The definition of "soon" depends on a few factors and can be as short as 15 days or as long as 60 days.
So, if it has been 180 days or more since the content was accessed, your content has likely been permanently deleted.
If your subscription has been deactivated but you are still in the window before it gets permanently deleted, then you should be able to reactivate it following the instructions in this document:
https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/
Make sure you follow the instructions to reactivate an existing subscription, not the instructions that say reactivate by starting a trial.
If you have problems with that process or want to get an authoritative answer from Atlassian about the state of your subscription and data, you can contact the Licensing Support team by filling out the form here:
https://www.atlassian.com/company/contact/purchasing-licensing#/
Good luck!
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