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Remove vs Suspend (a user)

Kevin Folwell
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August 3, 2022

Trying to understand what actually happens when a a user is removed or suspended. 

1. Will I still be able to view and access any content/pages that they had created?

2. If yes, does this remain for an indefinite period?

Thanks.

1 answer

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Answer accepted
Brant Schroeder
Community Champion
August 3, 2022

@Kevin Folwell When a user is removed or suspended the content that they created or updated will remain indefinitely.  

Kevin Folwell
I'm New Here
I'm New Here
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August 3, 2022

Excellent thank you Brant.

Erwin Juenemann October 25, 2022

@Brant Schroeder Maybe you have an answer for this question too: What is the difference between Suspended and Removed? I looked at https://support.atlassian.com/user-management/docs/remove-or-suspend-a-user but could not find a clear explanation of the difference between the two

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Brant Schroeder
Community Champion
October 25, 2022

@Erwin Juenemann As it states in the documentation:

  • Remove A User - Remove a user if you don’t want them to appear in your organization. 
  • Suspend A User - If you want to remove the user’s access temporarily, select Suspend access instead of Remove user

If you suspend a user then they remain in your organization.  If you remove them then they are no longer in the organization.

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Erwin Juenemann October 26, 2022

Thank you @Brant Schroeder . Maybe I'm trying to be too thorough, but what I was hoping for is a page outlining the impact of removing a user, e.g. 

- will their names still be associated with the content they created? (I note you wrote that their content remains indefinitely - I'm trying to understand if their names remain on the system, linked to their content)

- will there be a sort of 'removed users' list available to administrators? will I be able to see whom I removed when, or does 'remove' mean these users will completely disappear from the user management section?

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Brant Schroeder
Community Champion
October 26, 2022

@Erwin Juenemann removed means that they will completely disappear from your instance.  Their comments, etc will remain but will display deleted user or something like that in place of their name.  There are no reports that show who has been removed.

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