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Remove or change places of "Did this article help" from the KB pages in service desk

Gilberto Almeida Neto
January 18, 2019

When visualizing a Knowledge Base article through the service desk this question is showed always on the right next to the article. With a thumbs up and down for Yes and No.

I notice it takes some space there throughout the whole article. And after I changed for the new version of the Service Desk, some images that where previously entirely showed, now are cut and have a scroll bar bellow them.

Is there a way of moving the question all the way down, after the article. Or removing it completely? 
This way the images will have more space.

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SMS
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 21, 2019

Hello, Gilberto,

It is not possible to hide or move the "Did this article help" section in JSD Cloud.

There's a feature request for that below:

  • JSDCLOUD-6066 Ability to hide "Did this article help?" option of Knowledge base in Portal

Please vote and watch on the above request in order to be updated of any progress.

Regards,

Shannon

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