Recovery of Confluence

[Trante Malante]

Good morning.

After some time away due to personal reasons, I received an email deactivating my Confluence account, but I didn't see it. Is there any way to recover this data? The deletion email was sent on December 25th.

Thank you, and sorry for the inconvenience.

[Marc -Devoteam- · Accepted solution]

Hi @Trante Malante 

You need to raise a support request on this, and choose the billing option.

https://support.atlassian.com/contact/ 

For now I have asked for assistance of an Atlassian employee looking on the community, it can take up to 48 hours fro them to respond on this request.

[Vishalakshi Narayana Swamy]

Hi @Trante Malante

Welcome to Atlassian community!!

I understand that you site was deactivated.

Since we don't have the site URL with us, I suggest you to raise a support ticket with our billing team directly here https://www.atlassian.com/company/contact/purchasing-licensing#/ and they should be able to help you with the reactivation of the app.

Best Regards,

Vishalakshi Narayanaswamy

[Philipp Sendek _catworkx_ · Accepted solution]

Hi @Trante Malante ,

sorry to hear you've lost access to your Confluence site. I have flagged your question for Atlassian Support so that a Support Engineer can look into this.
If you're still able to, you could also open a support ticket with Atlassian: http://getsupport.atlassian.com

Crossing fingers that your site and data is still there and recoverable.

Greetings
Philipp

[Trante Malante]

Thank u a lot @Philipp Sendek _catworkx_

I'm going to open a support ticket.

[陈志钦]

我也是一样，怎么恢复账户呢，我的也没删除了https://xiha.atlassian.net/wiki/spaces/SD1/pages/152666116/ThingsLake+Vue+-

[陈志钦]

我的邮箱是*********@gmail.com，请和我联系

[Trudy Claspill]

在已被标记为“已解决”的帖子下添加自己的求助请求违反了社区准则。我看到您已经另发了一个帖子，请在那里寻找答案。

https://community.atlassian.com/forums/Confluence-questions/Help-Due-to-not-logging-in-for-a-while-my-account-was-deleted-It/qaq-p/3177807

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Adding your help request to a post that has already been marked as "resolved" violates community guidelines. I see you've already created a separate post; please look for answers there.