Help! Due to not logging in for a while, my account was deleted. It can be restored by paying a fee.

[陈志钦]

My Confluence site xiha.atlassian.net was deleted. I received two emails about it on December 25th and January 1st respectively. I seldom log in to this email account and didn't notice them. Could it be restored? The site contains our company's development documents, which are the result of years of hard work and are extremely important to us. We have no backups and all the information is there. We are willing to upgrade to a paid version and pay for it. Please restore the data for us as soon as possible. My contact email addresses are ************@gmail.com or *******@******.com. The information in it is of great significance to us. I have always trusted your company and liked your products. I am very sad that my data was lost. I am willing to pay continuously if necessary. I would like to ask if the wiki documents of my site xiha.atlassian.net can be restored? I can't access it now.

[Trudy Claspill]

Hello @陈志钦 

Welcome to the Atlassian community.

I see that you posted about this multiple times. That is discouraged in the Community guidelines. Please post your questions only once.

In your other post you provided this additional information:

Your subscription will be terminated soon due to lack of activity.

Hello Chen Zhiqin!

We are contacting you to inform you that the Confluence application on your site <site URL here> will soon become unavailable due to prolonged inactivity. You will no longer be able to access this application, and all data associated with it will soon be deleted. This will not affect any other applications you use normally.

We will terminate all Atlassian Marketplace app subscriptions associated with this subscription, including apps offered by all Marketplace partners.

If you need help or have any questions, pleasecontact usimmediately .

To
the Atlassian team, my data has been deleted by you. Is it possible to recover it? This data is extremely important to our company, representing years of hard work. I've always thought your product was quite good, and I'm heartbroken by what you've done. You didn't notify me of the deletion. Is there any way to recover it? I'm willing to pay for it. Please restore it for me as soon as possible. I'm begging you.

Have you tried clicking the Contact Us link provided in the email message?

If you are not able to contact Atlassian Support through that link you can reach out to the Licensing Support team by completing and submitting the form at the following site. You may need to click the Need more help link below the URL entry field to proceed with completing the form.

https://www.atlassian.com/company/contact/purchasing-licensing#/

Here we are a user community. We don't have access to your site or account. We cannot help directly. You will need to contact Atlassian.

Also note that this is a publicly accessible forum. I recommend that you edit your post and remove your email address and site URL from the post, as that information can be seen by anybody on the internet.