Reactivate Subscription

[Anastasia]

Hello, community,

I received an inactivity notice for my Confluence app on nastyamameko.atlassian.net, warning that the app would be deactivated on 2026-07-30 if I didn't start using it again. It's now mid-August, roughly 3 weeks past that date, and I'm worried my data may already be close to or past the permanent deletion window.

Could anyone who has dealt with this share some guidance?

• Is data typically still recoverable this many days after the deactivation date, or is it likely gone already?
• Has anyone successfully reactivated a free-tier subscription and restored their content through Atlassian Billing support after a delay like this?
• Is there anything faster I should do besides posting here?

I'd really appreciate any pointers - trying to act quickly before the data is lost for good. Thank you!

[Arkadiusz Wroblewski · Accepted solution]

Hello and Welcome to Atlassian Community @Anastasia 

For definitive confirmation, contact Atlassian Billing Support immediately.

https://www.atlassian.com/company/contact/purchasing-licensing

You can also find more Information here

Track storage and move data across apps | Atlassian Support

Best,

Arek🤠

[Anastasia]

Thank you!

[Viswanathan Ramachandran · Accepted solution]

Hi @Anastasia 

is it already deactivated? what is that you see in Billing/subscription section? 

See https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/

If you do not see reactivate, raise a support ticket with Atlassian, you can still raise though its free plan. Choose Billing, Licensing, and Pricing (do not pick technical support).

• Select Your Account  - Reactivate a subscription
• you can also do a live chat, the live agent can raise a support ticket for you