Re-instate closed account

[Brad Twining]

Looks like our account was closed due to inactivity -- the company went through a period with no developer, so the emails were not responded to in a timely manner.

Is there anyway to get the data back? I can't create a support ticket, because the URL isn't found due to the deletion.

finite-carbon.atlassian.net

Thanks!

[Arkadiusz Wroblewski]

Hello and welcome to Atlassian Community @Brad Twining 

log into the Atlassian admin account and check:

admin.atlassian.com → Billing → Subscriptions → Inactive

If you can't do there nothing I think your site is gone.

https://community.atlassian.com/forums/Jira-articles/Atlassian-Jira-JSM-Confluence-Free-Tier-Inactivity-amp-Data/ba-p/3251237 

For deterministic answer please reach to Billing support https://www.atlassian.com/company/contact/purchasing-licensing 

In your case, I won't hesitate and recommend opening a ticket directly with billing support.

Best,

Arek 🤠