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Question: Confluence whiteboard shows "Something went wrong" error - cannot open

Віталій Батюк
I'm New Here
I'm New Here
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June 25, 2026

Our Confluence whiteboard is broken and cannot be opened.Error code: cfb7f360a57445738d789ffc20404f73

Steps taken:
- Hard refresh (Ctrl+Shift+R) - no effect
- Tried different browsers - same error
- Created a copy of the whiteboard - copy also broken

Is there any way to restore the content or fix this issue?

image.png

2 answers

0 votes
Samuil Enchev
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 26, 2026

Hi @Віталій Батюк

I'm sorry to hear you're having issues opening your Confluence whiteboard. 

I raised ticket JST-1323974 on your behalf for the Product Team to look into.

Keep an eye out for an email notification.

Best,
Samuil

Віталій Батюк
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 26, 2026

Thank you

Like Samuil Enchev likes this
0 votes
Kristian Walker _Adaptavist_
Community Champion
June 25, 2026

Hi Віталій Батюк,

I have clicked the Request Assistance button so that Atlassian support can look into this issue for you.

I hope this helps.

Regards,

Kristian

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