Public Customer Knowledge - Navigation or Tree structure not possible?

[QMSpot _ Patrick Gehlich]

Hallo there,

i´m trying since one hour to get a Public Wiki or Knowledge Base for our customers.
I created some articles. Played around with folders or Parent Pages.

But i cannot make a tree structure, or hirarchy, folders, Table of content.
Whatever you call it.

I need "folders" or Parent Pages

1. Main Topic 1
   1.1 Topic setup
   1.2 Topic do this do that
2. Main Topic 2
   2.1 Bla blup
   2.2 This that
3. Main Topic 3
   3.1 jifjsd
   3.2 jsfsjfo
   
   

The Customer needs to navigate in some kind of menu.

So actually i cannot make it work. Rovo also say, it´t not implemented.

I found this one here:
https://community.atlassian.com/forums/App-Central-articles/Start-Building-Your-Confluence-Wiki-Today/ba-p/2908901

Also this Aura Theming. and it Looks pretty cool

But please, how can i make a simple Knowledge Base with some structure and provide it on my Help Center?

[Joshua Brock _ Seibert Group_ GmbH]

Greetings @QMSpot _ Patrick Gehlich and welcome to the Community!

Speaking specifically to Aura as a content writer on the team, you can indeed take either elements of your Confluence pages to a new level with Aura, or entire pages themselves with Karma - here's an example of transforming a Knowledge Base entirely with Karma.

If, however, in the end, what you need is a resource and documentation available to the public, or to anyone who is not a user on your Confluence instance, take a look at one of our other products from Seibert, Spacecraft. The great thing is, you can use it in combination with Aura and Karma to achieve what you're looking for.

Feel free to give them a look, and most certainly, if you'd like to have someone walk you through each, reach out and contact us for a demonstration.

Thanks and best of luck!

Joshua
Content Writer & US Representative
Agile Hive & Aura Apps (products of Seibert Group, GmbH)

[QMSpot _ Patrick Gehlich]

Hello Joshua,
i thank you a lot for your feedback :)
So that means, Aura Apps coming from Germany?

Thats good, because i´m also in Germany and i need to take care of many security guidelines here :D

I´m still in the technical Trial, but i will definitly push your Products here, when we decide to go with Atlassian!

[Nikola Perisic]

Welcome @QMSpot _ Patrick Gehlich 

You might want to take a look at the Table of Contents Confluence macro. It shows the page tree based on the headings, which is from h1 to h6.

[Kris Klima _K15t_]

Hi  and welcome to the Community.

To allow anonymous users access your Confluence content, you have to allow anonymous access for the specific space.

That will be in Space Settings > Space Access > Anonymous Access.

If you set that to View, anyone on the internet will be able to access your content - in its original structure. This excludes any excerpts and pages reused from other spaces - because Confluence restrictions still apply.

Using a theme app (like Aura) will make your site look nicer as it hides a lot of Confluence UI furniture.

Sharing a single page, or 500 pages as single pages will not create a help center.

If opening a space to anonymous access does not sound comfortable (and for many organizations that's a big NO), you can use an app that creates a static website from your Confluence content.

In the past, I used Scroll Sites by K15t for the same purpose as yours. I worked as content / documentation writer and architect. 

Disclaimer: I now work for K15t.

Example: this a site from one of my former projects - https://docs.emplifi.io/platform/latest/home/ 

Built using Scroll Sites from a Confluence space without anonymous access. As you can see, the app allows for customization, visual and functional, etc. 

Feel free to reach out if you need to discuss documentation in Confluence in general, or if you have questions specific to the app.

Structure is something you determine in Confluence - simply drag and drop one page onto another to create a cascading tree.

[mr john]

Hey! In Confluence, the structure comes from parent/child pages, not traditional folders. Try creating a main page, then add sub-pages under it to build your hierarchy. For navigation, you can use a Table of Contents macro or sidebar/menu setup in your Help Center.

[QMSpot _ Patrick Gehlich]

Hello Everybody and thanks for the nice and good feedback :)
I managed to make the Confluence Space and Helpcenter public visible.

I made a mistake.
I thought i need to provide a Knowledge Base or Articles with Menus or a tree structure.

Instead i provide the COMPLETE Confluence Space public to the Customer.
I managed this via external Ressource in the Help-Center.

Customer goes to my Help-Center, can open Tickets etc. But also can click a shortcut to the complete Confluence Space, where all my Help Articles will be, with real Menu, HTML and everything we need :)

Thats perfect now.

Atlassian surprises me everyday. i like it a lot.
But it´s a huge Software with learning curve and i need to have patience.

EDIT:
Is there another way to show the complete Confluence Space in a Helpcenter?
I also would like to activate the Chatbot, based on all this articles.

Actually we host our Knowledge Base on Hubspot.
Everybody can view it public and ask our chatbot.