Page history not loading. It just keeps spinning and gives up after a minute.

[John M]

I made some changes to a Confluence doc and tried to view Page History but the page simply sits on the Confluence icon. The Chrome loading animation keeps spinning for a minute and then stops. The page just sits there after that.

[Shannon S]

Hello John,

Welcome to Community! It's great to have you. Happy to help with this issue; I just have a few questions for you.

1. Could you confirm with me if the issue occurs on other pages, or only this one page? 
2. Can your other users replicate the issue?
3. What kind of changes did you make to the page?
4. If you enable Safe Mode on the instance, does the issue persist?

Looking forward to hearing from you soon.

Regards,

Shannon

[John M]

Thanks Shannon!

The issue seems to have been a transient one. I reloaded the page after an hour or so and it worked. :)

However, to answer your questions:

1. A similar issue happened on one other page.
2. I'm not sure if they could have or if they're facing this issue on other pages.
3. I was adding to rather large tables. (The size of about 4 A4 pages.)
4. Haven't tried that.

Sorry if everything sounds too vague.

Best,

John

[Shannon S]

Hello John,

Thank you for the follow-up.

Something in the page history could be causing this or it even could be a resources issue. The best thing to do the next time you see this is to reach out to Cloud support so we can get a look at your server logs, and see exactly what is causing the problem.

Thanks again!

Regards,

Shannon