Not receiving notifications from database on confluence

[Simone Costantino]

Hi! I’ve stopped receiving Confluence notifications from my database when someone adds my name in the User field since Fri, Sep 26, 2025.

From what I can tell, inline comments don’t trigger notifications on the main board I’m using, but as soon as I create a new board they work. On the other hand, the User dropdown field doesn’t seem to trigger notifications on any of my boards, not even a new one just created.

I’ve tried turning on all email notification settings, check the "watch" settings as well, and I can’t see anything that was changed in the end of September, so I’m not sure what’s happened or what to check next.

appening here

[Tomislav Tobijas]

Hi @Simone Costantino ,

Have you checked field configuration/settings for that specific user field? When you go to configure that specific field/column, there should be an option to "Send notification to mentioned user"

Maybe that could be it? 👀

Cheers,
Tobi

[Simone Costantino]

Hi Tobi. Thanks for your help. Yes, I did. Unfortunately, nothing changes. The option has been on since the board was created, but then notifications suddenly stopped by end of September. I tried switching it off and on, but no progress.

[Tomislav Tobijas]

Hmmm... I'd maybe then suggest reaching out to Atlassian Support @Simone Costantino  👀
They can check if there are any issues in the background.

If you cannot raise the ticket, any app/product admin on your instance should be able to, and then they could add you as a request participant once it's created.

[Simone Costantino]

Thank you! That makes sense. By making some more tests, I've noticed the notification only works when the board layout is in the table format. It almost looks like it's a bug at this point

[Tomislav Tobijas]

Oh @Simone Costantino interesting... I just had some time to test this properly and I can confirm what you're experiencing. 👀

I'm going to raise a ticket about this, and I can share a bug report/ticket once the team creates it.

Here's the bug report link: CONFCLOUD-83339: Database entry panel, user field does not trigger email notifications. 
I'd suggest leaving a vote and setting yourself as a watcher to receive notifications about updates. 👈